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Terms of Service

Last updated: March 2, 2026

These Terms of Service ("Terms") govern your use of the OpenAgency platform operated by LiquidIO LLC ("LiquidIO," "we," "us," or "our"). By using our services, you agree to these Terms.

1. Service Description

OpenAgency is an advertising management platform that allows you to connect, monitor, and optimize advertising campaigns across multiple platforms. The service includes campaign management, automated rules, AI-powered recommendations, analytics, and reporting.

2. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to use our services
• You are responsible for all activity that occurs under your account

3. Advertising Platform Connections

When you connect advertising platform accounts to OpenAgency:

• You represent that you have authorization to access and manage those accounts
• You grant us permission to access, retrieve, and modify data in those accounts on your behalf, within the scope of permissions you authorize
• You understand that actions taken by OpenAgency (such as pausing campaigns or adjusting budgets) are performed using your credentials and permissions
• You are responsible for reviewing and approving automated rules before enabling them
• We are not liable for changes made to your advertising accounts through rules or automations you configure

4. Automated Rules and AI Features

OpenAgency provides tools for automating advertising management decisions:

• Automated rules execute actions based on conditions you define
• AI-generated recommendations are suggestions only and should be reviewed before implementation
• You are solely responsible for the rules you create and enable
• We recommend starting with conservative rules and monitoring their impact
• We do not guarantee any specific advertising performance outcomes

5. Subscription and Payment

• Paid subscriptions are billed monthly or annually as selected
• Payments are processed securely through Stripe
• You may cancel your subscription at any time; access continues until the end of the billing period
• Refunds are handled on a case-by-case basis
• We reserve the right to change pricing with 30 days' notice

6. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity of our services
• Reverse engineer, decompile, or disassemble any part of our platform
• Resell or sublicense access to the platform without our written consent
• Use the service in violation of any advertising platform's terms of service

7. Data Ownership

• You retain ownership of all your advertising data and content
• We do not claim ownership of data imported from your advertising platforms
• We may use anonymized, aggregated data to improve our services
• Upon account termination, your data will be deleted per our Privacy Policy

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We are not liable for any losses resulting from service downtime, including missed rule executions or delayed data syncs.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from your use of the service is limited to the amount you paid us in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for any advertising spend or revenue changes resulting from automated actions, including rule executions or AI recommendations

10. Indemnification

You agree to indemnify and hold LiquidIO harmless from any claims, damages, or expenses arising from your use of the service, your violation of these Terms, or your violation of any advertising platform's terms of service.

11. Termination

• You may terminate your account at any time through the platform settings
• We may suspend or terminate accounts that violate these Terms
• Upon termination, your advertising platform connections will be revoked and data deleted per our Privacy Policy

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the platform. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

14. Contact Us